Refund & Cancellation Policy

Last Updated: October 7, 2026

This policy explains cancellations and refunds for SculWave subscriptions. SculWave is operated by Jinu JS, Thiruvananthapuram, Kerala, India. By purchasing a subscription you agree to this policy and our Terms of Service.

1. Subscriptions

SculWave subscriptions give Minecraft server administrators paid voice capacity (Iron, Diamond, Netherite). Prices, plans, billing periods and any applicable taxes are shown before you pay. Subscriptions renew automatically until cancelled. The Grass plan is free and has no refund.

2. Cancellation

You can cancel at any time from your billing or subscription management page. After cancelling:

- your plan stays active until the end of the current paid period; - it will not renew; and - the unused part of the period is not automatically refunded, except as stated below.

3. 14-Day Refund

You may request a full refund within 14 days of your first purchase and within 14 days of any renewal charge, no questions asked. Email Info@sculwave.com or request the refund through Paddle. Approved refunds are returned to your original payment method by Paddle, usually within 5-10 business days depending on your bank.

4. After 14 Days

After 14 days, payments are generally non-refundable, except:

- duplicate or accidental charges; - incorrect amounts caused by a billing or technical error; - significant service failures that we cannot fix within a reasonable time; and - where applicable consumer law requires a refund.

Temporary outages, scheduled maintenance, third-party interruptions and compatibility changes do not automatically qualify.

5. Paddle

Paddle is our Merchant of Record. It processes payments, taxes, invoices and refunds, and Paddle's own terms apply to these transactions. We do not store full payment-card information.

6. Failed or Reversed Payments

If a payment fails, is reversed or disputed, paid features may be suspended until payment is resolved. A failed payment does not create a refund right for earlier successful payments.

7. Chargebacks

Please contact us before starting a chargeback; we will work to resolve billing problems quickly.

8. Requesting a Refund

Email Info@sculwave.com with your account email, the transaction or subscription ID, and the reason. Never send card numbers or passwords.

9. Consumer Rights

Nothing here limits any mandatory consumer rights under the law that applies to you.

10. Contact

SculWave (Jinu JS), Thiruvananthapuram, Kerala 695504, India. Email: Info@sculwave.com